Dusseldorf, Germany & San Francisco–(Business Wire)–Cognizant, the market leader in conversational AI, announced today that it has been named to the Constellation Shortlist™ for Conversational AI in Q3 2022. Technology providers included in the research offer innovative solutions in transforming customer service experiences.
Cognizi powers contact centers and service organizations, delivering exceptional customer experiences that mimic and enhance human interaction. The Cogigy.AI intelligent customer service platform fully integrates with existing contact center infrastructure, harnesses the power of real-time transaction data and optimizes human/digital engagement across all channels.
“Demands on customer service have increased significantly over the past three years, and so has technology that is changing service experiences,” said Philip Heltewig, Co-Founder and CEO of Cagney. “As organizations struggle with customer service and employee engagement, conversational AI is more relevant than ever. These organizations realize that automation through conversational AI is essential to deliver top-notch customer service. Cagney’s ability to quickly realize the automation and augmentation benefits of conversational AI is second to none, and we welcome this recognition in the industry.
Reflecting the top vendors most important to a network of buy-side clients, the Constellation Shortlist is determined by client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. Criteria considered for enterprise conversational AI systems include context awareness, support for the most common languages, automated reinforcement, conversational understanding and personalization, live agent augmentation, natural language understanding, security, and more.
“Conversational AI is widely used in organizations engaged in every type of customer service, from retail and healthcare to banking and transportation,” said R “Ray” Wong, chairman and founder of Constellation Research. “The acceleration of the work-from-home movement and more businesses moving online underscore this ubiquity. Training, access to the right data/systems, monitoring, management, personalization, localization and understanding of complex conversations have all been cited as areas of concern for organizations looking at conversational AI, and we took these into consideration when compiling our shortlist of solutions. ”
Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. Products and services named to the Constellation shortlist, determined through client inquiries, partner conversations, customer suggestions, vendor selection projects, market share and internal research, meet the threshold criteria for this category. The portfolio is updated at least once a year as deemed necessary by the analyst team based on market conditions.
Please visit https://www.cogigy.com to learn more.
Constellation Research does not endorse any solution or service mentioned in its research.
Cognizy, the market leader in conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction and respond faster to market changes. The Cogigy.AI platform enables next-generation customer service with a suite of solutions including conversational IVR, smart self-service and agent + assist. Additionally, Cogigy.AI provides everything needed to deliver always-on, personalized service experiences at scale in both voice and chat. Delivering rapid time to value, Cogigy.AI is a low code platform that is easy to use, supports all use cases and is designed to fully integrate with existing contact center and enterprise systems. More than 500 brands worldwide trust Cognizant and its vast partner network to create customer and employee service that everyone loves. Cagney’s worldwide customer portfolio includes Toyota, BioNTech, Bosch, Fidelity Life, Mercedes-Benz and the Lufthansa Group. Learn more at cogigy.com.